Product strategy & design
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
Let's design better
Digital products and services are central to our lives. But too often they frustrate us, distract us, or fail to deliver what we actually need.
Together we can do better.
We offer
Service Design
Designing the front-stage experience and the back-stage processes you need to deliver on your service promise.
User research
Discovery research, co-design, concept testing, usability testing and everything in between.
Capability building
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Case Studies
Reducing carbon emissions from commercial real estate
Client: Evora Global
Helping nine charities build their digital skills
Client: Catalyst
Helping professionals report concerns about children
Client: Torfaen CBC
The Panda team has assisted us in designing services that help us manage demand whilst promoting and improving the service user's experience. They've been very solution focussed and have adapted to various challenges along the way. I would highly recommend their services.
Jason O'Brien, Head of Children's Services, Torfaen County Borough Council
Recent posts
Collaboration is a team effort
Posted: 18 August 2023 by Alastair Lee
What does good collaboration on product and service design look like?
Design Process Hacks – What to do when you can’t do what you’re supposed to do
Posted: 21 July 2023 by Alastair Lee
It's not always possible to follow the perfect user-centred design process. As designers and product people we need to be resourceful and make…
User-centred. Not user-led.
Posted: 28 November 2022 by Alastair Lee
The term 'user-led' implies that the product team is led by what users say they want. In this post Alastair explains why that's dangerous, and…
Learning to think like a designer
Posted: 13 July 2022 by Liz Roberts, Product Manager at GripAble
How does user-centred design differ from more traditional consulting methods? In this post Liz Roberts, Product Manager at digital health start-up…