Service Design
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
Let's design better
Digital products and services are central to our lives. But too often they frustrate us, distract us, or fail to deliver what we actually need.
Together we can change that.
We do...
Product strategy & design
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
User research
Discovery research, co-design, concept testing, usability testing and everything in between.
Capability building
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Case Studies
Helping social workers triage concerns about children
Client: B&NES Council
Embedding product excellence in a fast-growing startup
Client: Much Better Adventures
Aligning product strategy with user-needs
Client: Parmenion Capital Partners
On the blog
Learning to think like a designer
Posted: 13 July 2022 by Liz Roberts, Product Manager at GripAble
How does user-centred design differ from more traditional consulting methods? In this post Liz Roberts, Product Manager at digital health start-up…
Service design is a bowl of water outside a pub
Posted: 4 June 2021 by Alastair Lee
Designing services that work at scale can be complicated. But let’s not forget, at its core, service design is simply about offering the right…
What we mean by 'better'
Posted: 2 June 2021 by Alastair Lee
'Let's design better' is a catchy strap-line, and it reflects our ambition to contribute to a better world. But what do we mean by 'better'?…
It’s time to reflect on the products we design and use
Posted: 7 May 2021 by Alastair Lee
The pandemic and climate change are shaking up our economies and challenging our priorities. Now is the time for designers to provide a genuine…