Service Design
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
Let's design better
Digital products and services are central to our lives. But too often they frustrate us, distract us, or fail to deliver what we actually need.
Together we can change that.
We do...
Product strategy & design
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
User research
Discovery research, co-design, concept testing, usability testing and everything in between.
Capability building
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Examples
Helping Children’s Services triage new referrals
Client: B&NES Council
Embedding product excellence in a fast-growing startup
Client: Much Better Adventures
Aligning product strategy with user-needs
Client: Parmenion Capital Partners
Recent posts
It’s time to reflect on the products we design and use
Posted: 7 May 2021 by Alastair Lee
The idea for this post came to me in the shower. As a family we are becoming ever more conscious of our impact on the planet. I’ve worked…
Miro templates: From needs, to ideas, to assumptions.
Posted: 4 March 2021 by Alastair Lee
Over the last month we have been working with nine charities to help them refine and test their ideas for improving their digital offer. It’s…
People over process
Posted: 2 July 2020 by Alastair Lee
User-centred design, agile development, design thinking, scrum, kanban, journey mapping and all the rest. We are as guilty of using these words…