Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
Discovery research, co-design, concept testing, usability testing and everything in between.
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Client: B&NES Council
Client: Much Better Adventures
Client: Parmenion Capital Partners
Posted: 4 June 2021 by Alastair Lee
Service Design as a discipline is in the ascendance. More organisations seem to be hiring more service designers. People I know that used to…
Posted: 11 June 2021 by Alastair Lee
Picture the scene. There’s a Miro board, with a sketchy picture on it. It features a sailboat on the ocean, an anchor dragging along the seabed,…
Posted: 7 May 2021 by Alastair Lee
The idea for this post came to me in the shower. As a family we are becoming ever more conscious of our impact on the planet. I’ve worked…