Service Design
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
Digital products and services are central to our lives. But too often they frustrate us, distract us, or fail to deliver what we actually need.
Together we can change that.
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
Discovery research, co-design, concept testing, usability testing and everything in between.
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Client: B&NES Council
Client: Much Better Adventures
Client: Parmenion Capital Partners
Posted: 4 June 2021 by Alastair Lee
Service Design as a discipline is in the ascendance. More organisations seem to be hiring more service designers. People I know that used to…
Posted: 2 June 2021 by Alastair Lee
We think of ‘better’ from four different perspectives. We want to make things: Better for clients Better for users Better for society Better…
Posted: 7 May 2021 by Alastair Lee
The idea for this post came to me in the shower. As a family we are becoming ever more conscious of our impact on the planet. I’ve worked…