Service Design
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
Digital products and services are central to our lives. But too often they frustrate us, distract us, or fail to deliver what we actually need.
Together we can change that.
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
Discovery research, co-design, concept testing, usability testing and everything in between.
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Client: B&NES Council
Client: Much Better Adventures
Client: Parmenion Capital Partners
Posted: 13 July 2022 by Liz Roberts, Product Manager at GripAble
How does user-centred design differ from more traditional consulting methods? In this post Liz Roberts, Product Manager at digital health start-up…
Posted: 4 June 2021 by Alastair Lee
Designing services that work at scale can be complicated. But let’s not forget, at its core, service design is simply about offering the right…
Posted: 2 June 2021 by Alastair Lee
'Let's design better' is a catchy strap-line, and it reflects our ambition to contribute to a better world. But what do we mean by 'better'?…
Posted: 7 May 2021 by Alastair Lee
The pandemic and climate change are shaking up our economies and challenging our priorities. Now is the time for designers to provide a genuine…