Over the last month we have been working with nine charities to help them refine and test their ideas for improving their digital offer. It’s part of The Definition Programme run by Catalyst an organisation that helps charities build their digital capabilities.
As part of a previous programme, the charities had done some discovery research to uncover user needs and had generated some ideas for meeting those needs.
But some of the charities were less confident in their discovery work than others. So at the start of our programme we wanted to help the them interrogate their thinking and give them a chance to pivot to a new direction if they wanted to.
To that end we created a Miro board which acts a bit like an obstacle course for their thoughts and ideas. It asks the charities to systematically:
- create or refine their user needs, and then prioritise them
- create or refine their opportunity statements
- generate solution ideas
- identify their assumptions and plan to test them
These are the same steps we go through in any digital product or service discovery process, but we had not laid it all out on a Miro board like this before for others to use. Some of the charities said they’d like to use the boards for other projects, so it seems like a good idea to make them available as templates.
Here’s a link to the Miro templates. You should be able to copy the frames across to your own boards.
- These steps come after you have done user research and found some real user needs
- The timings are related to the workshops that we ran for our cohort of charities (who’d done a lot of this thinking once already), so they may not be right for you, feel free to take longer!
- The examples are made-up and for illustration purposes only
- We have not redesigned these boards for wider use, so the layout and some of the instructions could certainly be improved!