Service Design
Designing backstage processes and the frontstage experience, across digital and non-digital touchpoints.
How can we help?
Our engagements range from capability-building partnerships, to design & delivery projects, to one-off workshops and speaking gigs.
Services
Product strategy & design
From insight and strategy, to design and delivery. Improving existing products or inventing new ones.
User research
Discovery research, co-design, concept testing, usability testing and everything in between.
Capability building
Training, mentoring and coaching for teams adopting user-centred and agile approaches.
Before Alastair joined us we were a development team without a Product Manager and a company with no formal user-centred process in place. He not only mentored me through a transition into becoming a full-time Product Manager, but our entire approach and philosophy to product development changed.
Nik Martin - Product Manager, Much Better Adventures
Sectors
Public sector
Digital transformation and service design for local and central government.
Corporate innovation
Researching, prototyping and testing ideas for new products and services.
Non-profits
User research and service design to help organisations deliver on their mission.
Education
Helping universities attract students and provide the support services they need.
Startups
Customer development, strategy workshops, user research and experimentation to help you get to product-market fit.
The Panda team asked very useful strategic questions for products that are in the embryonic stage, considering not just users but the business viability.
Julius Baghdadi - Director, Octopus Energy Hatchery